Email or Password Lost? Canva Account Recovery Tips

Have you forgotten your Canva account email or password? Don’t worry, you can recover access to your account by following these tips.

This guide is aimed at complete beginners who need a simple, step-by-step process for recovering a lost Canva login.

I have password issues

The easiest way to resolve password issues is to reset your password directly from the Canva login page.

Here’s how to reset your Canva password:

  1. Go to and click Log In.
  2. Click Forgot password? below the password field.
  3. Enter the email address associated with your Canva account.
  4. Click Reset Password.
  5. Check your email inbox for a reset link from Canva and click it.
  6. On the Canva website, enter a new password and click Reset Password.

You should now be able to log into your Canva account with the new password.

“Reset your Canva password easily right from the login screen.”

I see an “Account already exists” error

This error can appear if you originally created your Canva account by linking Google or Facebook, but later changed the email address in your Canva account settings.

To fix it:

  1. Log into your Canva account with your email and password.
  2. Go to Account Settings.
  3. In Your Account, disconnect your Google or Facebook account.
  4. Log out of Canva.
  5. On the login page, click Continue with Google or Continue with Facebook to reconnect those accounts.

You should now be able to log in successfully.

I don’t have access to my email

If you’ve lost access to the email associated with your Canva account (for example, if it was a work email and you’ve left that company), you’ll need to contact Canva Support to recover your account.

Provide as much information as possible to verify your account ownership, such as:

  • Full name on the account
  • Phone number
  • Billing information if you were a paying member
  • Designs you created

The Support team can then assist you in regaining access to your account.


  • Reset your password directly on if you just forgot your current password.
  • Relink your Google or Facebook account if you get an “Account already exists” error.
  • Contact Canva Support if you’ve lost access to your account email.

Recovering a lost Canva login is quick and easy by following these steps. With a few clicks, you can get back into your account and resume creating beautiful designs.


What if I don’t have the email anymore for my Canva account?

Contact Canva Support and provide as much identifying information about the account as possible. The team can then help you regain access.

Can I reset my password if I forgot my username too?

Unfortunately no – you need your Canva username (your email address) in order to reset your password. Try signing in with common email addresses you may have used.

How do I find my Canva username?

Your Canva username is the email address you used to create your account. There is no separate username.

What if I deleted the recovery email from Canva?

Contact Canva Support. Explain the situation and provide other details to verify account ownership. The team can then assist in recovering your access.

How long does it take to reset my Canva password?

The reset email should arrive within a few minutes. Click the password reset link immediately before it expires (usually within 1 hour). You’ll then be able to set a new password.

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Last modified: December 24, 2023

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