Understanding Single Sign-On (SSO) Errors in Canva

Single Sign-On (SSO) is a convenient way to access multiple applications using just one set of login credentials. However, encountering errors during the setup or use of SSO in Canva can be puzzling.

Let’s delve into common SSO errors you might face and how to fix them.

Common SSO Errors and Solutions in Canva

1. Azure AD Errors

  • Error: The signed-in user is not assigned to a role for the application.
  • What Happened: User lacks access to Canva in Azure AD.
  • Solution: Assign users to the Canva app.
ErrorWhat HappenedHow to Fix
The signed-in user…User lacks access to Canva in Azure AD.Assign users to the Canva app.
Multiple OAuth accountsUser has another linked Google account.Reset password and contact Support if issue persists.
No account with emailEmail domain not registered with Canva.Claim domain (Teams) or contact Canva for Education.
SAML assertion attributesIssue with processing Public Certificate.Ensure correct certificate version is pasted.

2. Google Errors

  • Error: 403 app_not_enabled_for_user
  • What Happened: User lacks Canva app access in Google Admin.
  • Solution: Enable Canva for everyone in Google Admin.

3. Other Errors

  • Error: Teachers are assigned a student role.
  • Solution: Review SAML attribute mapping for correct roles.


Navigating Single Sign-On errors in Canva can be challenging, but understanding these common issues and their fixes empowers smoother authentication experiences.


What is Single Sign-On (SSO)?

Single Sign-On enables access to multiple applications with a single set of login credentials, simplifying user authentication.

Why am I encountering SSO errors in Canva?

SSO errors can occur due to various reasons such as misconfigured settings, domain issues, or incorrect attribute mapping.

How can I fix SSO errors in Canva?

Solutions include assigning users to apps, verifying domain ownership, checking certificate versions, and ensuring correct attribute mapping.

What if I encounter an error not listed in the guide?

For unlisted errors, checking Canva’s support or respective SSO provider’s documentation can provide further assistance.

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Last modified: December 25, 2023

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