How do I fix Canva not loading on iPhone?

What if you want to use Canva on your iPhone, and the app is not loading properly? What if you see a black screen instead of your designs, or the app crashes or freezes while you are working on them?

This can be very frustrating, especially if you are on a tight deadline or have an important project to finish. Fortunately, there are some possible solutions to this problem, and in this article, we will show you how to fix Canva not loading on iPhone – black screen issue.

What Causes Canva Not Loading on iPhone – Black Screen Issue?

There are several possible reasons why Canva may not load on your iPhone, or show a black screen instead of your designs.

Here are some of the most common ones:

• Software compatibility issues: Canva may not work well on your iPhone if you are using an outdated version of the app, or if your iOS system is not compatible with the app. To fix this, you need to update the Canva app and your iOS system to the latest versions, and make sure they meet the minimum technical requirements for Canva.
• Internet connection issues: Canva may not load on your iPhone if your internet connection is slow, unstable, or interrupted. To fix this, you need to check your internet connection and make sure it is working properly. You can also try switching to a different network, such as Wi-Fi or cellular data, or resetting your network settings.
• Cache and data issues: Canva may not load on your iPhone if there is too much cache and data stored on your device, or on the app itself. Cache and data are temporary files that help the app run faster and smoother, but they can also cause problems if they are corrupted or outdated. To fix this, you need to clear the cache and data on your device and on the app, and free up some storage space.
• Other app issues: Canva may not load on your iPhone if there are other apps running in the background that are interfering with the app, or if the app has some bugs or glitches. To fix this, you need to close any unnecessary apps that are running in the background, or force quit the Canva app and restart it. You can also try reinstalling the app, or contacting Canva’s customer support team for further assistance.

How to Fix Canva Not Loading on iPhone – Black Screen Issue?

Now that you know some of the possible causes of Canva not loading on iPhone – black screen issue, let’s see how to fix them. Here are some steps that you can follow to troubleshoot and resolve the problem:

Step 1: Update the Canva App and Your iOS System

The first step to fix Canva not loading on iPhone – black screen issue is to make sure that you are using the latest version of the app, and that your iOS system is compatible with the app. To do this, follow these steps:

• To update the Canva app, go to the App Store and tap on the Updates tab at the bottom of the screen. Find the Canva app and tap on the Update button next to it. If you don’t see the Canva app, it means that it is already updated to the latest version.
• To update your iOS system, go to the Settings app and tap on General. Then, tap on Software Update and see if there is an update available. If there is, tap on Download and Install and follow the instructions. If there is no update, it means that your iOS system is already updated to the latest version.

After updating the Canva app and your iOS system, try opening the app again and see if it works. If not, move on to the next step.

Step 2: Check Your Internet Connection

The second step to fix Canva not loading on iPhone – black screen issue is to check your internet connection and make sure it is working properly. To do this, follow these steps:

• To check your internet connection, go to the Settings app and tap on Wi-Fi or Cellular. See if you are connected to a network, and if the signal strength is good. If not, try connecting to a different network, or moving closer to the router or the cell tower.
• To reset your network settings, go to the Settings app and tap on General. Then, tap on Reset and select Reset Network Settings. This will erase all your network settings and preferences, and restore them to the default ones. You will need to reconnect to your network and enter your password again.

After checking your internet connection, try opening the app again and see if it works. If not, move on to the next step.

Step 3: Clear the Cache and Data on Your Device and on the App

The third step to fix Canva not loading on iPhone – black screen issue is to clear the cache and data on your device and on the app, and free up some storage space. To do this, follow these steps:

• To clear the cache and data on your device, go to the Settings app and tap on General. Then, tap on iPhone Storage and see how much space you have left. If you have less than 10% of free space, you need to delete some files or apps that you don’t need, or transfer them to iCloud or another device. You can also tap on Offload Unused Apps or Review Large Attachments to free up some space automatically.
• To clear the cache and data on the app, go to the Settings app and tap on Canva. Then, tap on Clear Cache and confirm. This will delete the temporary files that the app has stored on your device, and make the app run faster and smoother.

After clearing the cache and data on your device and on the app, try opening the app again and see if it works. If not, move on to the next step.

Step 4: Close Any Unnecessary Apps or Force Quit the Canva App and Restart It

The fourth step to fix Canva not loading on iPhone – black screen issue is to close any unnecessary apps that are running in the background, or force quit the Canva app and restart it. To do this, follow these steps:

• To close any unnecessary apps, double-tap the Home button or swipe up from the bottom of the screen to see the app switcher. Swipe up on the apps that you don’t need to close them. This will free up some memory and resources for the Canva app to run better.
• To force quit the Canva app, double-tap the Home button or swipe up from the bottom of the screen to see the app switcher. Swipe up on the Canva app to close it. Then, tap on the Canva app icon on the Home screen to open it again. This will refresh the app and fix any bugs or glitches that may be causing the problem.

After closing any unnecessary apps or force quitting the Canva app and restarting it, try opening the app again and see if it works. If not, move on to the next step.

Step 5: Reinstall the Canva App or Contact Canva’s Customer Support Team

The fifth and final step to fix Canva not loading on iPhone – black screen issue is to reinstall the Canva app or contact Canva’s customer support team for further assistance. To do this, follow these steps:

• To reinstall the Canva app, go to the Home screen and tap and hold on the Canva app icon until it starts to wiggle. Then, tap on the X icon that appears on the top left corner of the app icon. Confirm that you want to delete the app. Then, go to the App Store and search for the Canva app. Tap on the Get button next to it and install it again. This will remove any corrupted or outdated files that may be causing the problem, and give you a fresh start with the app.
• To contact Canva’s customer support team, go to the Canva website and click on the Help button at the bottom right corner of the screen. Then, click on the Contact Us button and fill out the form with your details and your issue. You can also attach screenshots or videos of the problem if you have them. Then, click on the Submit button and wait for a response from the team. They will try to help you resolve the problem as soon as possible.

After reinstalling the Canva app or contacting Canva’s customer support team, try opening the app again and see if it works. Hopefully, one of these steps will fix Canva not loading on iPhone – black screen issue, and you can continue to create beautiful designs using Canva without any interruptions.

Conclusion

Canva is a powerful and convenient graphic design tool that you can use on your iPhone, but sometimes it may not load properly or show a black screen instead of your designs. This can be very frustrating, but there are some possible solutions to this problem, and in this article, we showed you how to fix Canva not loading on iPhone – black screen issue.

By following these steps, you can troubleshoot and resolve the problem, and enjoy using Canva on your iPhone without any issues. Remember, you can always check Canva’s status page to see if there are any reported problems, or contact Canva’s customer support team for further assistance.

Last modified: February 26, 2024