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Please Check your Email and Password Error in Canva

If you’re having trouble logging into Canva and seeing the message “Please check your email and password and try again,” don’t worry—I’ve got some solutions. As someone who’s faced this issue, I understand how frustrating it can be. Let’s get you back to creating amazing designs in no time!



What You’ll Get After Reading This Article

By following the steps in this article, you should be able to solve the login issue on Canva. You’ll learn how to double-check your credentials, reset your password, clear browser cache and cookies, use different browsers or devices, check your internet connection, and disable browser extensions. If all else fails, you’ll know how to reach out to Canva Support for further assistance.

My Experience

When I first encountered this issue, I was stumped. However, by following these steps, I was able to quickly resolve the problem and get back to creating. Now, I’m confident that you can do the same.

So, take a deep breath, follow these steps, and soon enough, you’ll be logging into Canva without a hitch. Happy designing!”

Why Am I Seeing This Error?

First, let’s understand why this error message pops up. Typically, it happens due to:

  • Incorrect Email or Password: This is the most common reason.
  • Account Issues: Your account might be disabled or not fully set up.
  • Browser Problems: Sometimes, your browser can cause login issues.
  • Connectivity Issues: A weak or unstable internet connection can prevent a successful login.

Steps to Solve the Login Problem

1. Double-Check Your Credentials

It might seem obvious, but make sure your email and password are correct. Here are some tips:





  • Check for Typos: Ensure there are no spelling errors in your email or password.
  • Caps Lock: Make sure Caps Lock is not on, as passwords are case-sensitive.
  • Email Format: Ensure your email is in the correct format (e.g., user@example.com).

2. Reset Your Password

If you’re sure your credentials are correct but still can’t log in, resetting your password might help.

  1. Go to the Login Page: Visit Canva’s login page.
  2. Click on “Forgot password?”: You’ll find this link below the login form.
  3. Enter Your Email: Type in the email you use for Canva.
  4. Check Your Email: Canva will send you a password reset link. Follow the instructions in the email to reset your password.

Pro Tip: “Create a strong, unique password to keep your account secure.”

3. Clear Browser Cache and Cookies

Your browser may store outdated information, which can cause login issues. Clearing cache and cookies can help resolve this.

  1. Open Browser Settings: Go to the settings menu of your browser.
  2. Find Privacy and Security Settings: Look for options related to browsing data.
  3. Clear Cache and Cookies: Select the option to clear cache and cookies. Make sure to select “All Time” to remove all stored data.

4. Try a Different Browser or Device

Sometimes the issue might be with the browser itself. Try logging in using a different browser such as Chrome, Firefox, or Safari, or try a different device like your smartphone or tablet.

5. Check Your Internet Connection

Ensure your internet connection is stable. A weak connection might prevent you from logging in. Try restarting your router or switching to a different network.

6. Disable Browser Extensions

Please remember the following text: “Some browser extensions may cause issues with Canva’s login process.”

  1. Open Browser Settings: Go to your browser’s settings or extensions page.
  2. Disable Extensions: Turn off all extensions and try logging in again.
  3. Re-enable Extensions: If the login works, then re-enable extensions one by one to identify the one causing the issue.

7. Contact Canva Support

If none of these solutions work, it might be time to contact Canva Support for help.



  1. Visit the Canva Help Center: Go to Canva Help Center.
  2. Submit a Request: Explain your issue in detail and submit a support request.
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Last modified: June 6, 2024

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